In 2 weeks, I will be moving down to Arlington, VA in doing so I have been calling the Power Company, Water Company etc. Now looking at internet/TV, we realized that we would probably be stuck with either 1 or 2 options (not counting satellite because we wanted a package deal). After doing a bit of research, we found out, we could get either Comcast or Verizon fios; but we could not figure out from the Verizon site if we could defiantly get Fios or not so, we were stuck with Comcast.
We went onto to the Comcast site and debated either the double play (internet/TV) or the triple play (internet/TV/phone). Now I am on a tight budget but I felt having phone was semi-important since we needed a local number for the buzzer. Nevertheless, my roommate said, “how many people will honestly need to be buzzed up? They can call us and we can go get them” And I agreed with this so we stuck to the double play, which was for $66. Originally, we were going to get basic cable and internet but I was unable to find a channel lineup for the basic. Since we were going to get a new LCD TV we figured might as well upgrade to digital. For the internet my roommate suggested we just buy a modem for $49.50 (listed on the Comcast site) as opposed to renting it for $3 a month since in all actuality we would/could use the modem for the foreseeable future and it would be cheaper in the long run to just buy it.
After filling out the information to set up the service on the website (which was pretty well put together except for not being able to compare different channel line-ups for different packages) I was stuck in a chatroom with a Comcast rep finalizing my order. This should have taken 3-5 minutes it took much longer.
First, I was told that the modem had magically jumped in price from $49 to $99 and they were unable to tell me why. Below is a copy of the transcript where they tell me:
Sherwin.29174 is the Rep
Rahul is me
Sherwin.29174 > May I ask if you wish to purchase a modem?
Rahul_ > yes i do
Sherwin.29174 > Thank you.
Sherwin.29174 > Please be informed that the modem cost $99.00. Do you still want to purchase it or rent one instead?
Rahul_ > on the website it said the modem cost 45
Sherwin.29174 > I apologize for the confusion but I am basing the price on what I see in our system.
If I enter the code you have place it reflects as a bundle install rate.
Rahul_ > so it will be 45 or 99
Sherwin.29174 > It will be $99.00.
Rahul_ > for installing the modem and buying it
Rahul_ > if that is the case then why does the website say 45 i’m comfused
Rahul_ > confused*
Sherwin.29174 > Rahul I apologize for that. I try to check for other options.
Sherwin.29174 > I apologize but this is the only price for modem purchase.
Below is a screen shot of the website’s price with the same package that I selected, also note the one time fee’s as they will also be magically be higher.

When I asked how this could have changed in price I got no response so for $99 I decided to just rent the modem. Then the one time charge jumped it was supposed to be $19.95:
Sherwin.29174 > May I ask how many TVs do you wish to connect with Comcast?
Rahul_ > right now just 1.
Sherwin.29174 > Okay.
Rahul_ > but we would like the whole apartment wired
Sherwin.29174 > Okay.
Rahul_ > will there be an extra charge for that?
Sherwin.29174 > Let me check first. I will see your approval before anything else.
Sherwin.29174 > Your one time fee will be $67.05 for the installation and your monthly fee will be $69.00.
The total of $136.05 will be due at installation via check; this is an installation charge, plus one month of
services prior to usage.
Will this be alright with you?
By this point I was too tired to argue so I figured I would just say yes and move on. Also I was never told if they would wire the entire apartment and if it would cost me anything. If they go to charge me for wiring the place I’m going to say forget this and just get Verizon Internet and upgrade my netflix membership.
So let’s see what happens.
UPDATE:
it turns out @comcast cares found this post and just called me on the phone, he is going to look into it and solve the issue for me.